01
How do I order?
Please visit our online store to place your order.
02
How do I pay? Do you accept cash?
You make payment after placing your order on the online store. No, we don’t accept cash
03
Interstate shipping?
No, we don’t ship interstate or even within VIC.
04
What are your delivery days?
Monday, Tuesday, Thursday and Friday.
05
Can we pick up our order?
Yes, please choose the pickup option on the online store.
06
Is there a minimum order amount for pickup?
No, you may purchase for as little or as large as you like.
07
Do you deliver to ?
We deliver within 40km of our HQ 71 Parkside Rise Craigieburn. Between 40km and 60km we require a minimum order of $120 & anything between 60-70km we require a minimum order of $180. Anything over this distance would require you to email us on shop@dielectricorganics.org to make potential arrangements.
08
Delivery fee?
No delivery fee. $60 minimum order is required
09
Technical difficulties/Website
Please contact Evan on 0423640762
10
Dielectric Organics is Unable to enter your delivery address for some reason eg, (locked gate etc)
Customers must make sure that their premises is easily accessible (gates unlocked etc) in order to make things as easy as we can for our drivers. If a property is not accessible our driver will attempt to contact the customer. If this is unsuccessful the customer will need to pick up their order at a later time, from HQ.
No refunds in this situation.
11
I selected the pick-up option and I live interstate or I am further than 40km out from Dielectric HQ, will I still get my order?
If, interstate or further than our 40k customers have selected pick up by accident, no refund will be issued when your produce has been specially bought to fulfill your order. A refund will be issued if items purchased are pantry items.
12
Where do you buy your produce and what days?
All produce comes from Aussie Organic Farmers, we select your produce same day as delivery.
13
How do I know my produce is certified organic?
We can provide proof of certification through invoices and serial numbers on produce boxes.
14
When will my order arrive?
Choose your delivery date on the online store.
15
I received a damage good or something is not right with a product, can I receive a refund?
Request for a refund must be made within 24 hours with a description of the issue and a clear photograph. Anything outside of these parameters and a refund cannot be processed.
16
Cancellation & delays in orders
We can cancel or delay an order at the customers request as long as notified by 12pm before the day of delivery
17
Special requests for Orders/ protection on delivery etc
Any special requests must be noted in the customer notes section of their order, if asking for us to cover their order the customer must provide us with material to do so.
18
What happens if my order falls under the $60 mark if something I ordered was not available on the morning of delivery?
We will add something else to your order to match the value that you paid.
19
What if I forget to order something when I have already placed my order? Can I add to my order?
Please place another order, if the additional order is under $60 please choose the pick-up option and in the customer notes section, please ask for this to be added to your initial order.
Still have questions? contact us.
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